Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Shark Smile ("we", "us", "our"), including our website at sharksmile.net, our client portal at sharksmile.ultraflextech.com, and all related services.

By registering an account, submitting a case, or otherwise accessing our services, you agree to be bound by these Terms. If you are using our services on behalf of a practice or organisation, you represent that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not use our services.

These Terms were last updated on January 1, 2026. We reserve the right to amend them at any time with reasonable notice to active clients.

Shark Smile provides the following professional dental services to registered clients:

All services are subject to these Terms, the pricing schedule in effect at the time of submission, and any additional terms confirmed during onboarding (for Enterprise clients).

Shark Smile reserves the right to modify, suspend, or discontinue any service at any time with reasonable notice.

3.1 Registration

To use our services, you must register for a client account. You agree to provide accurate and complete information during registration and to keep your account information up to date.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at team@sharksmile.net if you suspect unauthorised access to your account.

3.3 Eligibility

Our services are intended for registered dental professionals and dental laboratories. By registering, you confirm that you are a qualified professional or authorised representative of a dental practice or lab. We reserve the right to verify professional credentials and to suspend accounts where eligibility cannot be confirmed.

3.4 Acceptable Use

You agree not to:

• Use our services for any unlawful purpose or in violation of applicable regulations
• Submit case files containing patient data without appropriate authorisation from the patient
• Share your account credentials with unauthorised individuals
• Attempt to reverse engineer, copy, or reproduce our workflows, tools, or proprietary systems
• Use our services in any way that could damage, disable, or impair our portal or infrastructure

4.1 File Quality

You are responsible for ensuring that all files submitted (STL files, photographs, bite records, prescriptions) are of adequate quality and completeness for the service requested. Shark Smile is not responsible for output inaccuracies arising from poor-quality or incomplete input files.

4.2 Clinical Responsibility

All treatment plans and clinical outputs delivered by Shark Smile are based on the prescription and instructions you provide. The final clinical decision, including case selection, plan approval, and patient treatment, remains entirely your responsibility as the treating clinician. Shark Smile's role is to support your clinical decision-making, not to replace it.

4.3 Patient Consent

You are responsible for obtaining all necessary patient consents and authorisations before submitting any case data. By submitting a case, you confirm that appropriate consent has been obtained.

4.4 Modifications and Revisions

Modifications (changes requested before case approval) are free and unlimited. Revisions (changes requested after case approval, requiring new STL uploads) are charged at 40% off your applicable tier rate, billed per occurrence. Cases are billed upon submission, not upon approval.

4.5 Web Editor

The built-in web editor is available for minor self-serve adjustments during the review stage at no additional cost. Once a case is approved, the web editor is no longer available and any further changes constitute Revisions.

5.1 Billing on Submission

All cases are billed upon submission. By submitting a case, you authorise Shark Smile to charge you at your applicable tier rate for the service selected.

5.2 Pricing Tiers

Treatment planning pricing is structured in four tiers: Flex ($50/case), Core ($45/case), Pro ($40/case), and Enterprise (custom). Tiers are reviewed at the end of each monthly billing cycle based on actual case volume. Shark Smile reserves the right to reassign clients to the appropriate tier based on volume.

5.3 Manufacturing Pricing

Aligner manufacturing (DM service) is billed separately at $18.00 per tray (standard) or $23.40 per tray (rush, subject to availability). Shipping is paid by the client and billed separately.

5.4 Payment Terms

Payment terms are confirmed with each client during onboarding. Failure to make payment may result in suspension of case processing or account access until outstanding amounts are settled.

5.5 Price Changes

Current pricing is valid from January 2026 through December 2026. Shark Smile reserves the right to change pricing at any time with prior notice to active clients.

6.1 Client Content

All scan files, photographs, and patient data you submit remain your property. By submitting, you grant Shark Smile a limited licence to process and use this data solely for the purpose of delivering the requested services.

6.2 Shark Smile Outputs

Upon full payment, all digital outputs delivered to you (staged STL files, PDF reports, optimized files) become your property for use in your clinical practice. You may not resell or redistribute Shark Smile's outputs as your own service offering without our written consent.

6.3 Shark Smile Systems

All workflows, processes, portal functionality, software, and proprietary systems developed and operated by Shark Smile remain our exclusive intellectual property. You may not copy, reproduce, reverse engineer, or create derivative works based on our systems or methods.

Both parties agree to maintain the confidentiality of all information exchanged in the course of using our services. Shark Smile will not disclose your case data, business information, or client details to any third party except as described in our Privacy Policy or as required by law.

This document is intended solely for the registered client. Pricing information, case outputs, and communications shared through the portal are confidential and may not be distributed beyond your organisation without our written consent.

To the fullest extent permitted by applicable law, Shark Smile's liability for any claim arising from the use of our services shall be limited to the amount paid for the specific case or service giving rise to the claim.

Shark Smile shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of patients, or clinical outcomes arising from the use of our services.

Shark Smile is not liable for:

• Delays, holds, or charges imposed by customs authorities or courier services on international shipments
• Clinical outcomes arising from the treating clinician's use of our outputs
• Output inaccuracies arising from poor-quality or incomplete submitted files
• Service interruptions arising from third-party infrastructure failures

Shark Smile warrants that our services will be performed with reasonable skill and care. Where a manufacturing defect or error on our part is identified in a delivered case, we will remanufacture or reprocess the affected items at no additional cost following verification.

Except as expressly stated, our services are provided "as is" and without warranty of any kind. We do not warrant that our services will be uninterrupted, error-free, or that all case outputs will meet every clinical requirement without review and modification by the treating clinician.

10.1 By You

You may close your account at any time by contacting us at team@sharksmile.net. Outstanding cases in progress will be completed and billed. Cases already billed are non-refundable.

10.2 By Shark Smile

We reserve the right to suspend or terminate your account immediately if:

• You breach these Terms or engage in misuse of our services
• You fail to make payment for outstanding invoices
• We have reason to believe your use of our services violates applicable law or professional regulations
• Continuing to provide services would create legal, regulatory, or reputational risk for Shark Smile

10.3 Effect of Termination

Upon termination, your access to the portal will be deactivated. Data retention following termination is governed by our Privacy Policy.

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or the use of our services shall be resolved in good faith through direct communication in the first instance.

If a dispute cannot be resolved informally, the parties agree to submit to the jurisdiction of the competent courts applicable to Shark Smile's place of operation.

Shark Smile may update these Terms from time to time. When material changes are made, we will notify active clients by email with reasonable notice before the changes take effect. Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Terms.

For questions about these Terms of Service, billing, or any legal matters, please contact us directly: